User Personal information protection and privacy protection
1.2 Under normal circumstances, you can browse and modify the information you submitted at any time, but for security and identification (such as number appeal service) considerations, you may not be able to modify the initial registration information and other verifications provided during registration. information.
1.3 AIWENZHE attaches great importance to the protection of minors’ personal information. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parent or legal guardian before using our services. If you are the guardian of a minor and you have questions about the personal information of the minor under your guardianship, please contact us through the contact information on the website.
1.4 Without your consent, AIWENZHE will not disclose your personal information to any company, organization, or individual other than AIWENZHE, and guarantees not to disclose or provide user registration information to third parties and when users use network services. Non-public content and information on the AIWENZHE platform, servers, or databases, except in the following circumstances:
(1) Obtain explicit authorization from the user in advance;
(2) In accordance with relevant laws and regulations;
(3) In accordance with the requirements of relevant government departments and judicial authorities;
(4) To safeguard the interests of the public;
(5) Reasonably necessary purposes for the execution of relevant service agreements or to protect the personal and property safety or other legitimate rights and interests of our customers, us or our affiliates, other users or employees.
Information we may collect
We only collect information necessary to implement product functions based on the principles of legality, legitimacy, and necessity. We may collect, store, and use the following information about you. Agree to this agreement will be deemed to be an agreement for us to collect your personal information and use it within the scope of legal provisions and this agreement.
2.1 We collect the following types of information:
2.1.1 Information required for account services
(1) The information you filled in when registering your account: email address*;
(2) We may obtain the information disclosed to us by the third party when you log in using the account of a third-party partner, including: user name and avatar. For this part, please carefully read the user agreement or privacy policy of the third-party partner service;
(3) The information you fill in when editing your profile: avatar, nickname;
(4) Personal account information display: avatar, nickname, in-app virtual currency balance*, recharge records*, consumption records*;
2.1.2 Information required for products or services
(1) Text book and comic reading and listening functions: In order to better provide you with novel reading services, improve the reading experience, and optimize the novel display effect, we need to collect the following information: device model, device brand, operating system and application Program version and source channel, network type, login IP address*, log information* (operation log, service log, development log, crash log);
(2) Search function: When you use the search function, we need to collect your search terms and browsing history to provide you with better search results and improve our products and services;
(3) Personalized recommendation and push function: In order to better recommend works to you, we may collect your personal information, including gender, reading preferences* (category information of your favorite works that you actively fill in), reading records, Browsing behavior, adding bookshelf behavior, transaction records*, device unique identifiers* (IMEI, IMSI, ICCID, device MAC address, AndroidID, Android advertising ID, OAID, MEID), application startup and shutdown information, and application list information to collect, Analysis is used alone or in combination with other information to provide you with personalized services and push notifications;
(4) Comment and Q&A information publishing functions: When you use the comment and posting functions, we will collect the images, texts, and information you actively provide;
(5) Customer service/user feedback function: When you make inquiries or account appeals through customer service, we may need to collect your account information to verify your identity, and we may also collect the mobile phone number*, Skype number, or WhatsApp number.
(6) We may obtain information about you from other sources (where permitted by law), including service providers and third-party services, and combine such information with the information we collect directly and/or automatically from you Combined. When you register an existing account or link your existing account to an account with a third-party service provider (i.e. Apple) or SNS (i.e. Facebook, Google), the following information will be transferred to us:
The name of the third-party service provider or SNS
User ID and email address
3. How we may use information
How do we handle personal information?
We collect, use, process, share and/or disclose your information for the following purposes:
Providing services pursuant to a contractual relationship with you
Provide, operate, and maintain our Platform and Services;
Verify, operate, and process user identities for membership services, including your Novelperson account;
Verify, operate, and process your purchases, transactions, and refunds;
Help you or your device register for our services;
operate our platform and analyze your activity;
Provide customized services;
Suggest and run promotional and event campaigns;
resolve any issues;
Monitor and analyze to improve service performance quality;
Enhance security confidentiality, integrity, and availability;
Develop and improve the operating environment to provide better services;
Allow you to manage your Novelperson account; and/or
Carry out any other activities required to provide our services
Enforce the Terms of Service, Privacy Policy (including related addendums), and other agreements with third parties
Detect, prevent, investigate and report breaches, unauthorized use and/or abuse of the Services, other agreements and/or suspected illegal activity;
Resolve any issues and claims relating to you (including, but not limited to, gathering/reviewing documents, providing legal advice, and conducting dispute resolution);
Maintain dispute resolution records;
Protect our and our service providers’ rights, privacy, safety and property; and/or
Enforce other policies and protocols
Comply with legal requirements
To meet or comply with any applicable rules, laws, regulations, and/or guidelines set by any law or regulatory authority that is binding on us;
To support any criminal investigation pursuant to a subpoena, court order, or legal process for which we, our service providers or you are legally responsible; and/or
To support requests from governmental and/or investigative agencies within or outside your country of residence
Perform customer service
To support customer inquiries and complaints made (or purported to be made) by or on your behalf and to carry out your instructions;
Notify you of administrative and other important information about the Service and contact you when necessary; and/or
To otherwise provide you with customer support and services
Promote services, events, and products
Send various types of communications for promotional and marketing purposes; and/or
Provide targeted marketing and promotional offers;
We may use and process your information for other purposes under the following conditions:
Other purposes will be disclosed to you before your information is collected for such purposes; and/or
You agree to the collection/use/processing/disclosure for other purposes
4. Transfer of information
We will not transfer user's personal information to companies or organizations other than AIWENZHE's providers, except in the following circumstances:
(1) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
(2) As our business continues to develop, when mergers, acquisitions, and asset transfer transactions result in the sharing of your personal information with third parties, we will inform you of the relevant situations through push notifications and announcements. In accordance with laws, regulations, and no less Continue to protect your personal information to the standards required by this Agreement or require new managers to continue to protect your personal information.
(3) We will use the collected information for big data analysis. We use the information we collect to analyze and form industry insight reports that do not contain any personal information. We may disclose to the public and share with our partners statistically processed information that does not contain identifying content to understand how users use our services or to let the public understand the overall usage trends of our services.
With your consent
When we obtain your consent to this Privacy Policy or at your direction, we may share your information with external parties
Perform the following process with your service provider (and affiliates):
billing and payment processes;
Data storage and development; and/or
Administrative services and other third-party services necessary to provide the Services
The following processes are carried out on our behalf with affiliated companies, group companies and/or subsidiaries:
Personalize content and experiences; and/or
Provide promotions and events for our products and services or those of third parties
Cooperate with law enforcement and appropriate third parties for legal reasons
To investigate crime, fraud, infringement of intellectual property rights or other suspected illegal activity, or as otherwise may be required by applicable law, or as we deem necessary in our sole discretion to protect our legitimate legal and business interests.
Except as disclosed in this Privacy Policy, we will not sell, trade, or rent any personal information we collect online (or mobile) without your explicit permission.
5: How long do we retain personal information?
We may process and store your information according to the following conditions:
When you use our Platform (while your account is active, not closed and deleted);
As required by law, regulation, contract or statutory obligation; and/or
Only if your information is necessary for the purposes described in the Privacy Policy.
6： When and how is information deleted?
We will take steps to delete and/or de-identify your personal information in an irreversible format as soon as there is reason to believe that (1) the purpose of that personal information is. Retaining such personal information will no longer provide the services for which it was collected, and (2) retention is no longer necessary for any other legal or business purpose.
If relevant laws and regulations require the retention of any personal information, we will retain it for the period required by such laws and regulations before destroying it. The personal information we store and manage will not be used for purposes not authorized by law or by you.
However, some information you share with others on the Platform may and is likely to remain visible after you close your account, such as comments, message board posts, and your communications with other users of the Platform and certain Submissions.
7: Children’s personal information
AIWENZHE is very sensitive to children's privacy issues, therefore, we strive to protect the privacy of children when using the Internet.
As further stated in the Terms, the Platform is intended for users eighteen (18) years of age and older. We do not knowingly collect, process, use, and share information from users under the age of thirteen (13) ("Children" or "Children") in accordance with the laws of our jurisdiction. However, when we need to collect, process, use, share, or disclose information about children, we will obtain relevant consent from parents or legal guardians.
Parents or legal guardians should supervise children when they participate in online (mobile) activities. If you are aware of any children using our Platform, please notify us so we can take immediate action to block access to our Platform
8： What types of security measures are taken to protect personal information?
We take personal information very seriously and make reasonable efforts to prevent the loss, theft, disclosure, unauthorized alteration, and deletion of personal information by taking appropriate physical, technical, and administrative security measures (but not limited to):
access control (including secure password policies);
Pseudonymization and encryption of personal information;
Install anti-virus software and firewalls;
Implement a firewall; and/or
Manage and monitor event logs to ensure accountability
9: What rights do you have regarding your personal information?
You can exercise the following rights regarding personal information:
access rights
You may request a copy of your personal information from us, including how we collect, store, use, process, share, and/or disclose information about you. This right always applies unless certain exemptions exist.
Right of rectification
If you discover that information belonging to us about you is inaccurate, you may contact us. You may ask us to correct, update, and complete such inaccurate information.
Right to erasure (right to be forgotten)
Under certain circumstances, you can ask us to delete the information that we collect, store, process, and share.
Right to restrict processing
If you are concerned about how we use your information, you can restrict how we collect, process, use, store, share, and disclose your information.
Right to data portability
This right only applies to information you provide directly to us. You can ask us to transfer such information from one organization to another (other) organization or to provide it to you in a usable format.
right to object
You can ask us to stop processing your information when certain circumstances are met.
10: Changes to this Privacy Policy
We reserve the right, at our sole discretion, to change, modify, add or remove portions of this Privacy Policy at any time without prior notice, and such new Privacy Policy will be effective immediately upon posting on the Platform. We will not provide any other notice of such changes to this Privacy Policy. Please note that your use of this Platform means that you will be bound by the most recent version of the Privacy Policy. We encourage you to check back frequently for the most recent version of the Privacy Policy, as you are responsible for being aware of any such changes to this Privacy Policy. If you do not agree to any changes to this Privacy Policy and do not want your personal information to be subject to the revised Privacy Policy, please close your account and/or stop using the Services.
11. How to contact us with any questions, concerns, and complaints?
You can contact us through the email address left on the website. chuanzhengao@outlook.com
12. last changes
January 4, 2024